Information Technology Support Assistant

The John Michael Kohler is currently seeking a full time IT Support Assistant to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance where required.

A successful IT Support Assistant must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

Additionally, this individual will assist with maintaining databases, systems, and various software applications as assigned by the Systems Software Manager.

Responsibilities:

  • Responsible for the installation, configuration, operation, and maintenance of computer systems, necessary peripheral devices (routers, printers, etc.), and other technologies such as communication systems
  • Responsible for tracking inventory, evaluating new technologies, negotiating contracts with vendors, and developing contingency plans in case of network failure
  • Assists in the organization of shared drives
  • Administers user accounts
  • Transfers computer files between platforms
  • Develops and maintains local networks in ways that optimize performance
  • Ensures security and privacy of networks and computer systems
  • Provides orientation and guidance to users on how to operate new software and computer equipment
  • Organizes and schedules upgrades and maintenance without deterring others from completing their work
  • Performs troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintains records/logs of repairs and fixes and maintenance schedule
  • Administers the existing LAN including network security, file structure, and application of service patch releases and updates
  • Assists in researching, recommending, and purchasing any additional PC, network, or peripheral related items needed on an ongoing basis
  • Administers all related backup and security update processes
  • Develops and maintains an inventory of all PCs, laptops, monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
  • Assists in other projects that may arise

Position Expectations:

  • Demonstrates excellent problem solving and communication skills
  • Demonstrates excellent project planning and execution skills
  • Desire to learn new technologies and approach new challenges
  • Ability to understand our underlying business and how to apply IT related tools to help achieve Arts Center goals
  • Ability to read and understand technical manuals, procedural documentation, and OEM guides
  • Ability to conduct research into PC issues and products as required
  • Demonstrates ability to present ideas in user-friendly language
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to work with minimum supervision
  • Availability for network servicing outside of regular working hours if an urgent matter arises

Experience/Qualifications:

  • Associate degree in computer science or two or more years of related experience with computers and providing customer service in a technological environment
  • Experience with network administrative functions for Windows local area networks
  • Experience in firewall administration and security
  • In-depth understanding of diverse computer systems and networks
  • Good knowledge of internet security and data privacy principles
  • Hands-on hardware troubleshooting experience
  • Ability to operate tools, components, and peripheral accessories
  • Basic coding knowledge a plus, but not a requirement

The John Michael Kohler Arts Center is an equal opportunity employer and complies with all EOE and ADA requirements. We are committed to employing a diverse workforce, and we have a strong organizational commitment to racial equity. People of color, gender non-conforming people, people with disabilities, and low-income people are encouraged to apply. Please let us know if we can help make the application or hiring process more accessible for you

Please send cover letter, résumé, and three professional references to:

John Michael Kohler Arts Center
Human Resources Manager
608 New York Avenue,
Sheboygan, WI 53081
Or email: HR@jmkac.org